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Why Is the Mailchimp Salesforce Integration Not Working?

Reviews of the Mailchimp Salesforce integration

Mailchimp for Salesforce rated 2.5 stars from 193 reviews

This honestly boggles my mind! Salesforce is clearly the market leader in CRM. And Mailchimp is an awesome email marketing platform, generally speaking. They both do what they do really, really well, and they must have smart engineers to solve problems. So why isn’t each company important enough to the other to fix this?

One-star review: Essentially Non-Functional
One-star review: Sorely lacking embrace of Salesforce
One-star review: Don’t waste your time

Why is the Mailchimp Salesforce integration so bad?

I’ve seen far too many examples where data just gets stuck and doesn’t flow back and forth smoothly as it should. You’ll go crazy, and waste too many hours of your life, trying to troubleshoot it. You can’t solve the problem as the user, because the problem is rooted in the integration tool itself.

Animated GIF of a monkey frantically typing on a laptop

The Mailchimp integration with Salesforce just doesn’t work.

Choose between your systems

My advice: keep one system and let the other go. They’re not your children and don’t have feelings. 🙂

There are good alternatives to Mailchimp that integrate nicely with Salesforce

For the most common needs our clients have, I really like Mass Mailer.

MassMailer listing on the Salesforce AppExchange

It’s a really solid tool, and while it doesn’t have a logo as cute as that little chimp, it’ll send your emails and cause you fewer headaches. But it depends on what you need from a mass email tool, and we always suggest whatever fits your situation best.

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